faq
what’s a question or two between friends.
if you still want to chat after reading the below, please do reach out hello@foldandwild.com.
we would love to hear from you.
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what products are your designs printed on?
all of our designs are printed on AS Colour products, known for their ethical practices, quality fabrics and beautiful colour range. high quality, comfortable, easy to wear and easy to love.
are your products ethically sourced?
it was important to us to use one brand or product throughout the store to be able to fully understand its policies and practices. more details regarding AS Colour’s sourcing can be found on the AS Colour website.
why do the clothes not have fold & wild labels?
fold & wild has spent a long time researching the products we wanted to showcase our designs. we love AS Colour products and we love that the designs are printed in Australia. printing to order is a responsible way to purchase that minimises wastage.
however, currently we are unable to have our products relabelled with a fold & wild label. it is a work in progress. please don’t let that bother you, you are purchasing unique and exclusive designs drawn by fold & wild. we just need a little time to figure out the label thing.
please note AS Colour labels are tear away.
how do I care for my fold & wild clothing?
love, wear, repeat.
one of our key focuses when deciding which products and printing methods to use for our designs was how they fair long term. think t-shirts that age like a fine wine (or blue cheese if that is more your thing) and hoodies which get even comfier with each wear.
to enjoy your clothing well in to the future do please ensure you follow the garment care instructions, which will be printed on the labels inside.
Also, check out the AS Colour website, they have a number of suggestions that not only maximise wear from the clothing but also some fabulous ideas around how caring for your clothing in the right way can contribute positively to environmental efforts.
are there plans to expand your range?
yes! we love to trial new designs on new products. subscribe to our newsletter to be kept up to date with the latest launches.
any feedback on our designs or anything you want to see, reach out at hello@foldandwild.com. we would love to hear from you.
which are your favourite designs?
paul is partial to the mice with dominoes design on a grey marle hoodie.
when can I expect my order?
all of our designs are printed to order here in Australia. you want a bird family on a lavender t-shirt? you got it. a cowboy rabbit on a grey marle hoodie? our pleasure.
your choice of design on your choice of clothing. that takes a little time.
shipping $12 flat fee.
eta 5 - 12 business days to most metro areas in Australia, 5 - 15 business days to non-metro areas in Australia.
have you seen our hoodies? pretty great. please be aware that they do take a little longer (1 -3 business days) to print.
our embroidered products, due to their nature, take a little longer at approximately 20 business days to reach you. we are working on reducing this timeframe.
we may dispatch items separately to get them to you as soon as possible, this does not increase your shipping costs. just ours :)
what is your refund & returns policy?
to allow maximum choice in designs, product, sizes and colours, all our merchandise is printed to order. as it is uniquely printed for you we are unable to offer refunds or exchanges due to change of mind.
if your order hasn’t arrived to you in the condition expected, please reach out to us so we can make it right.
we are confident you will love your purchase, if you don’t, let’s talk; hello@foldandwild.com.